IDEALLY, BUSINESSES WANT GROWTH
This requires multiple Practices (a.k.a Departments) to solve problems, forcing business to either outsource or insource each Practice. However, both these approaches have their own challenges!!
OUTSOURCING​
business models are broken
Time & Material Model:​
-
Vendor incentivized for delays
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Outcomes not tagged to charges
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Vendor mistakes inflate costs
Turnkey Model:
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Inflexible contracts
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Lengthy scoping period
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Delayed outcomes
Indirect Pricing Model:
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Outcome not guaranteed
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No way to track ROI
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Lack of vendor proactiveness
Insourcing
impedes business growth​
Introducing
• Outsourcing Reimagined •
Drive business outcomes using an industry-first pay-as-you-go fixed-price shared services. Reimagining traditional outsourcing for the digital era, our 25+ Practices combines the best of People, Process, and Technology to deliver Services with clearly defined:
Objective
Summary of the Service
Scope
Different configurations of the Service to fulfill your specific needs
Timelines
Response, Resolution & Update Service Level Agreements (SLAs) for each Service
Price
Fixed fee chargeable on successful Service delivery
Deliverables
Outcomes guaranteed with each successful Service delivery
Why ?
Reimagining traditional outsourcing, with industry-first differentiators to drive a seamless delivery experience.
Certified
Service Leads
Certified Service Leads
​Our Service Leads (“Sarthis”) undergo rigorous training and certification to become Practicing specialists in any Service. So, you get the dual benefit of working with the best talent without worrying about hiring talent.
Parallel Scoping & Agile Delivery
We start working on the figured out milestones while overall scoping continues in the background. Unlike Turnkey model, this expedites delivery, rids you of the hassle of negotiating change requests, and ensures zero lock-in as you can switch vendors when you wish.
Parallel Scoping
& Agile Delivery
Service Lead
Affinity
Service Lead Affinity​​
Zarthi Delivery creates a pool of highly qualified specialists and makes the best possible effort to align the same specialist wherever and whenever possible. So, you get the best of both worlds where neither are you constantly working with new specialists, nor are you limited with one specialist’s availability and retention risks.
24x7x365
Availability
24x7x365 Availability​
Not all businesses can afford or need all Practices to be 24x7x365. Our high volumes help us run a round the clock ship with high efficiencies. So, your work continues to be delivered in the background if needed while you are asleep or on a weekend away!
Pay-as-
You-Go
Pay-as-You-Go​
You only pay a fixed cost when you get a successful delivery, which helps you predict and control costs. Eliminating all the downsides of T&M model, Pay on Delivery incentivizes quicker and high-quality deliveries.
Complimentary Concierge Services
Complimentary Concierge Services​​
Be it an incident, regular support issue, or complete project, our complimentary Concierge has you covered. Write a small summary of your Problem to our Concierge, and they will activate the entire Zarthi machinery to solve it while providing regular progress updates.
Best Tools & Technologies
Best Tools & Technologies
Each specialist for each Service is equipped with best-in-class technology for quick and efficient Service delivery. The cost of these technologies are already amortized in your Service Delivery fees, avoiding the need for you to procure expensive licenses or work with subpar tools.
Extensive Documentation
Each Service is delivered as per Standard Operating Procedures based on industry-best practices to ensure consistent and high-quality deliveries. This also prevents vendor lock-ins and effort duplication as you get standardized documentation with each Service Delivery.